Business phone system

Your business number, wherever you are. Every call answered, every message written down.

A phone system for the shop on the corner and the office on the high street. Desk phones, the number on your mobile (an app or a business SIM so it rings on your phone with no app at all), texts on your business number and a receptionist that never goes to lunch.

1

number for calls & texts

0

apps needed with the bussinnes SIM

24/7

calls answered, even when you can't

7 yrs

call recordings, if you need them

The OctopushX app. Calls and texts on the business number, from your own mobile.

Example business.

What it does

Six things a small business actually

needs from its phones

Not a feature list. The six moments in a working week where the phone system either helps or gets in the way.

Your business number on your mobile

The app puts your shop or office number on the phone in your pocket. Customers see the business number, never your personal one.

  • Ring the desk phone and your mobile together or one after the other
  • Step out and keep taking calls, from the van or the school run
  • Move a call from your mobile to the desk when you get back
  • Don't want an app? Put the number in a business SIM instead
Send & receive texts on that number

Customers text the business number and it lands in the app. Reply from your mobile or from the office and it comes from the business, not you.

  • "Your order's ready", "Running ten minutes late", "Can you confirm 2pm?"
  • One shared thread the whole team can see and pick up
  • A text costs a fraction of a call and nobody has to answer it live


A receptionist who never misses a call

When nobody can pick up, the AI receptionist answers in a natural voice, in your business's name. It takes a proper message, books appointments and passes urgent calls straight to you.

  • Tells you who's calling and why before it puts them through
  • Knows your hours, your services and your usual answers
  • Every message arrives by email and in the portal, written out



every call written down

Voicemails arrive in your inbox as text so you can read them in a meeting. Switch on Call Analysis and every recorded call gets a transcript and a short summary too.

  • Find a call by what was said, not by scrolling through times
  • Card numbers are blanked out before anything is stored
  • See at a glance which calls need following up


Opening hours that run themselves

Set your week once, including lunch and half-days. Bank holidays are already in. Callers out of hours hear a proper message and can leave one.

  • Close early with one button on the desk phone
  • Or type it: "close the shop at 3 today, back Monday 9"
  • It reopens itself. Nothing to remember on Monday morning


Call recording, kept as long as you need

Record every call or just some lines. Play them back in the portal, search by caller or by name and choose how long they're kept: 90 days, a year or seven years for regulated work.

  • Decide per person who can listen; every play is logged
  • Transferred calls are stitched into one recording
  • Staff can review their own calls without seeing anyone else's


On the go

Two ways to carry the business number. One of them needs no App at all.

Plenty of people who work out of a van, a car or a site don't want another app to open, log into and keep updated. So the number can live in the SIM instead.

The App

Your number in an app

Install the OctopushX app on the phone you already have. Best when you want texts, the shared phonebook and the office features in your pocket.

  • Calls and texts on the business number
  • See who else is on the phone, transfer to a colleague
  • Keep your personal number and SIM exactly as they are

Good for: owners, office staff, anyone who texts customers.

No app needed

Your number in a business sim

A SIM with your business number on it. Slot it in and the number rings on your phone's ordinary dialler and dials out from the ordinary keypad. Nothing to install, nothing to open, nothing to stay logged into.

  • Customers see the business number. Your personal SIM stays in the phone next to it
  • Uses every UK mobile network, not one: it picks the strongest signal where you are standing
  • Same voicemail, same opening hours, same recording rules as the desk phone
  • Works across the EU with nothing to switch on

Good for: trades in the van, couriers, agents out on viewings and anyone who has had enough of apps.

Dark-themed Harbor Bakery dashboard with task lists and status cards on the right

OctoStudio

For the optimal experience, please access the demo environment using a desktop.

A working day

Two businesses.

Two very different phones

Both example businesses are made up. The features are not.

Wallboards

See the day as it happens,

on a screen on the wall

What do I need?

1

number for calls & texts

0

apps needed with the bussinnes SIM

24/7

calls answered, even when you can't

call recordings, if you need them

7 yrs

  • Calls waiting, longest wait and who's on the phone right now
  • Answered and missed so far today, and the callers still to ring back
  • Pick the tiles that matter to you. A two-person shop needs a different board from a ten-desk office
  • Put it on the office TV with one link, no login on the screen. Hide customer numbers if the public can see it
  • The same numbers land in the weekly report, so nothing on the wall is a surprise on Friday

Once there's more than one of you answering, the question changes from "did the phone ring?" to "who's waiting and who's free?" A wallboard answers it at a glance, live on any TV or screen in the room.

  • Calls waiting, longest wait and who's on the phone right now
  • Answered and missed so far today, and the callers still to ring back
  • Pick the tiles that matter to you. A two-person shop needs a different board from a ten-desk office
  • Put it on the office TV with one link, no login on the screen. Hide customer numbers if the public can see it
  • The same numbers land in the weekly report, so nothing on the wall is a surprise on Friday

No app needed

Your number in a business sim

Good for: trades in the van, couriers, agents out on viewings and anyone who has had enough of apps.

A SIM with your business number on it. Slot it in and the number rings on your phone's ordinary dialler and dials out from the ordinary keypad. Nothing to install, nothing to open, nothing to stay logged into.

  • Customers see the business number. Your personal SIM stays in the phone next to it
  • Uses every UK mobile network, not one: it picks the strongest signal where you are standing
  • Same voicemail, same opening hours, same recording rules as the desk phone
  • Works across the EU with nothing to switch on

Everything included

The rest of the phone system, in plain English

The standard things a business phone should do. All included, all set up for you.

Keep Your Number

Bring the number your customers know. It works from day one and the move happens in the background.

Desk phones that arrive ready

Plug them in. Names, buttons and your colleagues' extensions are already on them.

"press 1 for sales"

A simple menu in your own recorded voice or a natural-sounding one we make from your words.

Ring the team, not one desk

Ring everyone at once, take turns or try the experienced staff first. Callers hear music or a message while they wait.

shared voicemail

One mailbox for "the office" that the team can all see, with a light on every phone when there's a new message.

Voicemail to email

The recording and the words, in your inbox, minutes after the caller hangs up.

a phone for the whole team

Customers and suppliers in one book, on every desk phone and in the app. Bring yours in from a spreadsheet.

see who's on the phone

Lights on the desk phone show who's busy. Pick up a colleague's ringing call from your own desk.

divert in a hurry

Send the office to a mobile for the afternoon. Undo it the same way.

holiday messages

Record the Christmas message in November. It plays itself on the day and stops when you're back.

your own login for each person

Staff see their own calls, voicemails and recordings. Nothing else.

Reports by email

Weekly or monthly: calls in, calls missed, busiest hours and the callers to chase.

a live board for the wall

Weekly or monthly: calls in, calls missed, busiest hours and the callers to chase.

work from anywhere

Desk phone at the office, the app or a business SIM on the mobile or a phone at home. Same number, same voicemail.

emergency calls done properly

Your address is registered against your number so 999 knows where you are.

No app needed

Your number in a business sim

Good for: trades in the van, couriers, agents out on viewings and anyone who has had enough of apps.

A SIM with your business number on it. Slot it in and the number rings on your phone's ordinary dialler and dials out from the ordinary keypad. Nothing to install, nothing to open, nothing to stay logged into.

  • Customers see the business number. Your personal SIM stays in the phone next to it
  • Uses every UK mobile network, not one: it picks the strongest signal where you are standing
  • Same voicemail, same opening hours, same recording rules as the desk phone
  • Works across the EU with nothing to switch on
divert in a hurry

Send the office to a mobile for the afternoon. Undo it the same way.

a phone for the whole team
see who's on the phone

Customers and suppliers in one book, on every desk phone and in the app. Bring yours in from a spreadsheet.

Lights on the desk phone show who's busy. Pick up a colleague's ringing call from your own desk.

We do. Hours, menus, phones and the app are built for you before anything goes live and changed for you afterwards when you ask. Small changes you can make yourself, in plain English.

FAQ

The questions every business asks first

what do i actually need?

A broadband connection and a desk phone if you want one. Or just the mobiles you already have, with the app or a business SIM in them. No box on the wall, no engineer visit.

I dont want an app on my phone

Then have the business SIM. The number rings on your phone like any other call and you dial out from the normal keypad. Your own number and SIM stay as they are.

can i keep my number?

Yes. Your number is loaded before the move and the system is built around it, so nothing changes for your customers on the day it transfers.

the old landline is being switched off. does this cover me?

Yes. Traditional phone lines are being withdrawn across the UK. This replaces the line, keeps the number and adds the mobile and text side on top.

is the ai receptionist going to embarras me?

It answers in your business's name, sticks to what you've told it and hands anything it isn't sure of to a person. You read every message it takes. Try it on the out-of-hours calls first.

who sets it all up?

We do. Hours, menus, phones and the app are built for you before anything goes live and changed for you afterwards when you ask. Small changes you can make yourself, in plain English.

what about the recordings & transcripts

Kept in the UK for as long as you choose. You decide who can listen and every play is logged. Card details are removed before a transcript is stored.